Fortress Core Group Privacy Policy
Effective Date: March 2025

Last Updated: March 2025

Fortress Core Group (referred to as “Fortress Core”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of all users who interact with our website and services. This Privacy Policy outlines how we collect, use, process, store, and share personal information and applies across all companies within the Fortress Core Group of companies.

We reserve the right to amend this Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

1. Introduction

1.1 This Privacy Policy explains how Fortress Core Group collects and processes personal data (“Personal Information”) when users engage with our websites, platforms, or contact us directly.

1.2 By accessing or using our services, users acknowledge and agree that their Personal Information will be handled in accordance with this Policy. Users who do not agree with the terms herein should refrain from providing personal data or using our platforms.

1.3 References to “Fortress Core Group” include Fortress Core Connect (Pty) Ltd, Fortress Core EU, and all entities under common ownership or control, directly or indirectly, where “control” means owning at least 50% of voting rights or capital.

1.4 For any queries regarding this Policy, you may contact our privacy team at:
📧 support@fortresscoreconnect.com

2. Personal Information We Collect

2.1 “Personal Information” refers to any data which can identify a natural person, such as name, email address, physical address, IP address, and telephone number.

2.2 We collect Personal Information when you:

• Register interest via our website or platforms
• Communicate with us directly
• Submit complaints or inquiries via the “Contact Us” form
• Request technical or customer support

2.3 We may also collect technical usage data including device identifiers, browser type, and interaction data on our website.

3. Cookies and Tracking Technologies

3.1 We use cookies, pixel tags, and similar technologies to improve your user experience, enable website functionality, perform analytics, and ensure platform security.

3.2 For full details, including cookie types and controls, please consult our [Cookie Policy].

4. Information from Third Parties

We do not actively collect personal information from third-party service providers

5. Lawful Basis for Processing

5.1 We process Personal Information based on the following legal grounds:

• Consent: where the user has provided clear, affirmative consent
• Contractual necessity: where data is required to fulfil service obligations
• Legal obligations: where data is processed to comply with applicable law
• Legitimate interests: where processing is necessary for our operational and commercial functions, provided such interests are not overridden by the user’s rights and freedoms

6. How We Use Personal Information

We may use your Personal Information to:

• Respond to your queries, including account and withdrawal issues
• Manage and maintain your profile or preferences
• Operate, maintain and improve our digital services
• Detect, prevent, and address fraud and security issues
• Comply with legal, regulatory, or compliance requirements

7. Disclosure of Personal Information

We may disclose Personal Information to:

• Other entities within the Fortress Core Group
• Internal departments (Compliance, HR, Commercial, Information Security)
• Law enforcement or regulatory authorities upon lawful request
• Prospective investors or purchasers in the event of a corporate transaction
• Third-party service providers solely for the purposes outlined in this Policy

We will ensure that all disclosures are made subject to appropriate confidentiality and security measures.

8. Marketing

8.1 We do not share your data with third parties for their own marketing purposes.

8.2 You will not receive unsolicited marketing communications from Fortress Core or any Group entity without prior consent. You may opt out of any marketing communication at any time by using the provided unsubscribe mechanism.

9. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion of your data
• Object to processing on legitimate interest grounds
• Withdraw consent (where processing is based on consent)
• Restrict processing in specific circumstances
• Lodge a complaint with your national data protection authority

Requests to exercise these rights should be sent to support@fortresscoreconnect.com. We may require identification verification before processing such requests.

10. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required under applicable legal, regulatory, or contractual obligations. Once no longer required, data will be securely deleted or anonymised.

11. Security Measures

Fortress Core implements industry-standard security measures to protect Personal Information against loss, misuse, and unauthorised access. These include:

• Secure data storage environments
• Role-based access controls
• Encryption of data in transit
• Mandatory security training for staff
  
  
  

12. Use of Cookies

Cookies are used to improve site functionality, monitor usage patterns, and prevent abuse. Types of cookies used include:

• Strictly Necessary: essential for platform functionality
• Performance: analytics and reporting
• Functionality: remember user preferences
• Targeting: fraud prevention and advertising relevance

Users can manage cookie preferences through their browser settings. Blocking all cookies may limit functionality.

13. Testing of New Systems

From time to time, we may use limited anonymised personal data to test new systems or third-party integrations for compliance, functionality, or regulatory alignment. All such data will be securely deleted upon completion of the testing phase.

14. Contact Us

For all privacy-related questions or concerns, please contact:
📧 support@fortresscoreconnect.com